cancellation refund policy

Cancellation & Refund Policy

Effective date: September 3, 2026 Language: English

This Cancellation & Refund Policy (the “Policy”) explains how cancellation and refund requests are handled for Simple Move. “Simple Move” includes the Simple Move mobile application, the website moves.simple.life, and related services, features, content, communications, subscriptions, purchases, and support channels.

Simple Move is provided by Simple.Life Apps Inc, a Delaware corporation (registration no. 7688095) with registered address at 8 The Green, Ste A, Dover, County of Kent, DE 19901, USA; and AM APPS Ltd, a Cyprus company (registration no. HE 392517) with registered address at 188 Ayias Fylaxeos, Excelia Tower, Ground Floor, 3083, Kapsalos, Limassol, Cyprus. In this Policy, “Company”, “we”, “us”, and “our” refer to those companies.

Cancellation and refund methods differ depending on how you purchased Simple Move. Website purchases and app-store purchases follow different processes. Check your receipt or billing statement if you are unsure which purchase method you used.

Sections 1 and 2 below are alternative purchase channels: only the section corresponding to your purchase method applies. Nothing in this Policy limits any mandatory consumer rights available to you under applicable law.

1. SUBSCRIPTIONS PURCHASED THROUGH OUR WEBSITE

A. Paid subscriptions

If you are not satisfied with Simple Move, you may be eligible to cancel your subscription and receive a full refund if you contact us within 30 days after the relevant subscription charge. This applies to an initial subscription charge and to a later charge when a subscription auto-renews. This contractual refund policy is in addition to, and does not replace, any mandatory rights you may have under applicable law.

B. How to cancel or request a refund

Use the cancellation flow or account setting made available for your website purchase, follow the instructions in your purchase confirmation, or email support@simplemoves.life from the email address associated with your account. Include enough information for us to identify the purchase, such as your account email and purchase date, but do not send full payment-card details.

Cancel before your subscription renewal date to avoid the next charge. To allow for processing, submit the cancellation at least 24 hours before the scheduled renewal. If you submit it later, the charge may already be processing; contact support if you are charged.

Deleting the Simple Move app does not cancel your subscription; you should cancel the subscription before deleting the app.

Unless a refund is granted, applicable law requires otherwise, or the purchase terms state otherwise, cancellation stops future renewals and takes effect at the end of the current paid period.

C. Website refund processing

After we receive your refund request, we will notify you by email of the outcome. If approved, we will issue the refund to the original payment method unless otherwise agreed or required by law. We generally initiate approved refunds without undue delay and promptly after approval. Your bank, card issuer, or payment provider may require additional time to credit the funds. Statutory withdrawal refunds are processed within the deadlines described in Section 3.

2. SUBSCRIPTIONS PURCHASED THROUGH AN APP STORE

If you purchased Simple Move through the Apple App Store, Google Play, or another app distribution platform, that platform usually controls the subscription billing relationship. Normally, you must cancel through the platform and must request any refund through the platform. We cannot directly cancel or refund a platform-processed purchase unless the platform permits us to do so. Refund eligibility and processing times are determined by the platform's rules and applicable law.

Canceling an app-store subscription generally stops future renewals but does not automatically refund charges already paid. Deleting the Simple Move app does not cancel your subscription; you should cancel the subscription before deleting the app.

3. STATUTORY CANCELLATION AND COOLING-OFF RIGHTS

A. General

This Section primarily addresses subscriptions purchased through our website. If you purchased through an app store, exercise any statutory right through that platform unless applicable law or the platform directs you to us. Cooling-off and cancellation rights differ by jurisdiction, and the summaries below are not exhaustive. Mandatory law always prevails.

B. EEA and United Kingdom consumers

If you are a consumer in the European Economic Area (EEA) or the United Kingdom and enter into a qualifying distance contract through our website, you may withdraw without giving a reason. The withdrawal period expires 14 days after the day on which the contract is concluded (normally, the day of your website purchase). To meet the deadline, it is sufficient to send an unequivocal withdrawal notice before the period expires.

If you expressly request that a service element begin during the withdrawal period and then withdraw, we may be entitled to a proportionate amount for the service supplied before we received your notice. For a service, the withdrawal right is lost upon full performance only where the conditions required by applicable law, including any required prior express consent and acknowledgement, are satisfied.

For digital content that is not supplied on a tangible medium (e.g. downloadable courses, workbooks), you may lose the withdrawal right once supply begins only if you gave the prior express consent and acknowledgement required by applicable law and we provided the required confirmation. These statutory rules do not reduce any more favorable refund commitment expressly provided by this Policy or your offer.

Following a valid statutory withdrawal, we will reimburse all payments that must be reimbursed under applicable law without undue delay and no later than 14 days after we are informed of your decision to withdraw. We will use the same payment method used for the original transaction unless we expressly agree otherwise, and we will not charge a refund fee. Any amount lawfully due for performance requested during the withdrawal period may be deducted.

C. Other jurisdictions

You may have additional non-waivable cancellation, withdrawal, or refund rights under the law of your jurisdiction. We will assess requests under applicable law, and any mandatory right prevails over an inconsistent provision of this Policy.

D. How to exercise a statutory withdrawal right

Tell us clearly that you have decided to withdraw before the applicable deadline. No specific form is required unless mandatory law provides otherwise. You may contact us at any of the following addresses:

  • Email: support@simplemoves.life.
  • Post (United States): Simple.Life Apps Inc, Attention: Simple Move, 8 The Green, Ste A, Dover, County of Kent, DE 19901, USA.
  • Post (European Union): AM APPS Ltd, Attention: Simple Move, 188 Ayias Fylaxeos, Excelia Tower, Ground Floor, 3083, Kapsalos, Limassol, Cyprus.

For faster identification, include your name, account email, purchase date, and a description of the subscription or purchase. Do not include full payment-card details.

4. IMPORTANT STATEMENT

This Policy is an integral part of the Terms of Use and shall be binding on the users upon acceptance of the Terms of Use. Any translation of the English version of this Policy is provided solely for your convenience. In case of any differences between the English version and any other translation, the English version shall prevail and shall be the only legally binding version; however, this language rule does not limit any mandatory consumer right. If you have questions about cancellation or refunds, contact support@simplemoves.life.